Refund & Cancellation Policy
1. Overview
DM to Store provides custom web design services. Because each project involves time and effort invested from the start, our refund policy reflects that reality while being fair to clients.
2. Project cancellations
2a. Cancelled before work begins
If you cancel your project before we have started design work (typically within 24 hours of paying the advance), we will refund the full advance payment, minus any transaction fees charged by the payment platform.
2b. Cancelled after work has begun
If you cancel after work has started:
- The 50% advance is non-refundable — it covers time already spent on research, design, and setup.
- If the project is more than 50% complete (based on our assessment), an additional partial payment may be due for work completed.
- We will share all work completed to that point with you.
2c. Cancelled by DM to Store
In the rare case that we are unable to complete your project, we will refund 100% of any amounts paid, including the advance.
3. Revisions and satisfaction
Each package includes a reasonable number of revision rounds (discussed and agreed at the start). We work with you until you are happy with the result.
If you are not satisfied with the delivered website, please contact us first — we will make every reasonable effort to address your concerns before considering a refund request.
Refunds are not available simply because you changed your mind about needing a website after the work was completed and delivered.
4. Care Plan cancellations
The Care Plan (₹799/month) is month-to-month. You may cancel at any time by messaging us on WhatsApp. Cancellation takes effect at the end of the current billing month. No partial refunds are issued for unused days within a paid month.
5. Domain and hosting fees
Domain registration fees are non-refundable once the domain has been registered, as these are paid directly to the domain registrar.
Prepaid hosting fees may be partially refundable on a pro-rata basis depending on the hosting provider's policy.
6. How to request a refund
To request a refund or cancellation, message us on WhatsApp or email [YOUR EMAIL ADDRESS] with:
- Your name and the project we worked on.
- The reason for cancellation or refund request.
- Payment details (UPI transaction ID or bank reference).
We aim to respond within 2 business days. Approved refunds are processed within 5–7 business days via the original payment method.
7. Disputes
We prefer to resolve any issues directly and amicably. If you feel a refund request has been unfairly denied, you may escalate to consumer forums available under the Consumer Protection Act, 2019 (India), including the National Consumer Disputes Redressal Commission (NCDRC) or consumerhelpline.gov.in.
8. Contact
[YOUR EMAIL ADDRESS] · WhatsApp: [YOUR WHATSAPP NUMBER]